All of Coloredsand.com's orders are shipped from our Pensacola, FL warehouse. All online orders are processed within 24-48 hours. UPS Regular deliveries are not made on weekends or holidays.
Tracking: UPS Tracking #'s will be emailed to you once the order has shipped. Shipping charges are based on UPS Ground rates.
OPEN & INSPECT YOUR MERCHANDISE IMMEDIATELY! Any shortages or issues should be reported within 24 hours after you receive your merchandise. Our warehouse team takes pride in packing your order with care & accuracy. Sorry, no C.O.D's.
Note: FREE SHIPPING is for the Continental United States only. Alaska, Hawaii, and some US territories may require an additional fee. An associate from Coloredsand.com will contact you if necessary.
UPS charges a $14.00 Charge for an incorrect address per box. Please double check your online order for typos & mistakes. Wrong addresses will be charged the fee and WILL be delayed.
Bulk Orders: Common Carrier Freight Lines may be used on bulk orders. The merchandise would be on pallets & shrink wrapped. Our sales associates will discuss your shipping choices.
RETURN POLICY
Call Customer Service for a return authorization number. Returns must be received within 30 days of receipt. A 20% restocking fee will be applied. The original shipping, rush fees, & return shipping charges are the responsibility of the customer, unless your product arrives damaged or incorrect.Repack your return merchandise well, with the original packaging materials if possible. This will prevent any damage in transit. Make sure there is not any empty space in the box, stuff with newspaper or something so merchandise cannot shake. (Plastic bottles get scuffed).When the returned merchandise is received in good condition, we will credit your charge card immediately.
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