All of Coloredsand.com's orders are shipped from our Pensacola, FL warehouse. All online orders are processed within 24-48 hours. UPS Regular deliveries are not made on weekends or holidays.
Tracking: UPS Tracking #'s will be emailed to you once the order has shipped. Shipping charges are based on UPS Ground rates.
OPEN & INSPECT YOUR MERCHANDISE IMMEDIATELY! Any shortages or issues should be reported within 24 hours after you receive your merchandise. Our warehouse team takes pride in packing your order with care & accuracy. Sorry, no C.O.D's.
Note: FREE SHIPPING is for the Continental United States only. Alaska, Hawaii, and some US territories may require an additional fee. An associate from Coloredsand.com will contact you if necessary.
UPS charges a $18.00 Charge for an incorrect address per box. Please double check your online order for typos & mistakes. Wrong addresses will be charged the fee and WILL be delayed.
Bulk Orders: Common Carrier Freight Lines may be used on bulk orders. The merchandise would be on pallets & shrink wrapped. Our sales associates will discuss your shipping choices.
RETURN POLICY: Our orders are custom made for you. All Sales are final! We do not accept any returns or exchanges unless the product is damaged or defective. Our customer service team will be happy to answer any questions, and we know you will LOVE our products.